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Jetpack using up all data plan
HYNGRL330
Newbie
‎08-16-2016 05:57 PM

Is the Jetpack suppose to eat up all your data when connected? It will use 4GB of my data in a matter of 30 minutes.

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Re: Jetpack using up all data plan
Weth
Legend
‎08-16-2016 06:04 PM

It certainly can.  are you streaming video on the computer that is connected?

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Re: Jetpack using up all data plan
HYNGRL330
Newbie
‎08-16-2016 06:26 PM

No I've actually been just going to pay my bills online. I do most other things on my phone

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Re: Jetpack using up all data plan
Weth
Legend
‎08-16-2016 06:49 PM

The it is likely your computer downloading updates.  Do you use Windows 7, 8, or 10?

follow these directions for Win 10 to set your computer to not auto download updates from the jet pack. 

How, When, and Why to Set a Connection as Metered on Windows 10

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Re: Jetpack using up all data plan
cynthiaurbytes
Enthusiast - Level 2
‎08-17-2016 10:19 AM

The PC cannot update the Jetpack. They are two separate devices.

Sounds like another defective Jetpack story. The jetpack is unable to update from a computer.

This is another example of a defective Jetpack story and defective "tech" support from Verizon.

Wake up, Verizon!

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Re: Jetpack using up all data plan
Weth
Legend
‎08-17-2016 11:28 AM

No, the computer is updating itself using Internet through the jet pack.  See my instructions above.

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