Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Jetpack using up all data plan
HYNGRL330
Member

Is the Jetpack suppose to eat up all your data when connected? It will use 4GB of my data in a matter of 30 minutes.

Labels (1)
0 Likes
Re: Jetpack using up all data plan
Weth
Sr. Leader

It certainly can.  are you streaming video on the computer that is connected?

0 Likes
Re: Jetpack using up all data plan
HYNGRL330
Member

No I've actually been just going to pay my bills online. I do most other things on my phone

0 Likes
Re: Jetpack using up all data plan
Weth
Sr. Leader

The it is likely your computer downloading updates.  Do you use Windows 7, 8, or 10?

follow these directions for Win 10 to set your computer to not auto download updates from the jet pack. 

How, When, and Why to Set a Connection as Metered on Windows 10

0 Likes
Re: Jetpack using up all data plan
cynthiaurbytes

The PC cannot update the Jetpack. They are two separate devices.

Sounds like another defective Jetpack story. The jetpack is unable to update from a computer.

This is another example of a defective Jetpack story and defective "tech" support from Verizon.

Wake up, Verizon!

0 Likes
Re: Jetpack using up all data plan
Weth
Sr. Leader

No, the computer is updating itself using Internet through the jet pack.  See my instructions above.

0 Likes