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My Ellipsis JetPack is brand new and constantly disconnects / shuts off
maggiebrahney
Member

I just opened my Ellipsis JetPack and purchased an unlimited plan along with it - I use it for my MacBook Air laptop while working from home. My device will be fully charged and/or plugged in and will constantly (!!) shut off / disconnect/ bump to another Wifi that doesn't work and kick me off of the internet.  

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Re: My Ellipsis JetPack is brand new and constantly disconnects / shuts off
vzw_customer_support
Customer Support

That is definitely not the experience we want you to have with your new Jet Pack. Please follow the steps in the link below and let us know how it works:

https://www.verizonwireless.com/support/knowledge-base-84596/

MariaV_VZW

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