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My jetpack does not connect in AZ having been purchased in CA.
MervDRenton
Newbie
‎05-31-2017 10:00 PM

Should I be able to use it in another state?
It shows 5 bars - good signal in Kingman AZ but devices can't connect to the Internet.
How do I get it to work?

Thanks,

Merv

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Re: My jetpack does not connect in AZ having been purchased in CA.
vzw_customer_support
Customer Service Rep
‎06-02-2017 10:40 PM

It's concerning to hear that you are experiencing issues with your device. Have you tried powering your device off and back on?

HarleyE_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: My jetpack does not connect in AZ having been purchased in CA.
MervDRenton
Newbie
‎06-02-2017 11:35 PM

I did try powering it off and on with no success.

The reason for purchasing a Verizon device was that I expected to get good reception everywhere.
Sadly that did not seem to be the case?
I was lucky I could use local WIFI where I was in AZ and NV.

Unfortunately this response was too slow to be of any help.

I am back in CA now and the device works well here.

My Laptop that could not get internet with the Device in AZ connected immediately and gets Internet here in CA.

Is there anything special I need to do to get service interstate?

Thanks,

Merv

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