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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Overbilling/Charging?
glenda88
Member

Are there others on this site feel they are being overcharged/billed?  I have a filed a complaint with the BBB and will continuing writing and trying to find support until this issue is resolved.  My plan started at the lowest possible.  I received billing every month stating I was going over by a few GB which we all know is ten bucks for each one.  Kept increasing the package and every time the overage is doubled if not tripled.  When I call to complain, they suggest I increase the package.  Each time I increase, they increase my usage.  This is not possible.  And entirely too much of a coincidence. If anyone has any suggestions or advice please, let me know?

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Re: Overbilling/Charging?
vzw_customer_support
Customer Support

glenda88,

Let's put the brakes on this issue. Help has arrived! We all never like overage charges. I personally would like to look into everything for you. I’m going to send you a Private Message. Please only respond in the Private Message to continue.

AliciaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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