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Why can't I connect to my.jetpack?
khillard52
Member

I am having the same issues.  When I try to connect my tablet, or my phone to the jetpack I get "Authentication Error detected". I've removed the SIM card....I've hit the reset button.... shut both the jetpack and the computer down to reboot.....nothing. Same message.

The jetpack works fine for my Smart TV and Bluetooth player, so I know it is working.

Again, like Nimblebean, neither the

http://my.jetpack or

http://192.168.1.1​ work in the browser when I'm using my phone as a hotspot. But I'm most definitely connected to the internet as I am typing and sending this to you (using my phone hotspot, not my jetpack).

Is there a software or firmware update I can get to?

Again, this is very frustrating as I am about to disconnect my line of service if I can't soon get my MHS815L to work for my tablet and phone.

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Re: Why can't I connect to my.jetpack?
vzw_customer_support
Customer Support

khillard52,

 

We always want to ensure your devices are working properly. Allow us to look further into tyour jetpack for you. You mentioned it is working well with your TV, BluRay, & computer. It is odd to hear, then that it is nopt connecting to your phone or tablet. What make/model phone & tablet are you using? When did this error begin occurring?

 

 

ChristineJ_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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