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You've used up your high-speed Mobile Hotspot allowance.
wca123
Member

Hello. I received the following e-mail from Verizon Wireless

Your ELLIPSIS JETPACK MHS900L PP with mobile number ending in xxxx has reached its 0 high-speed Mobile Hotspot allowance. Your monthly data allowance will reset on the 27th with your next billing cycle.

My simple question is how I can have 0 high-speed allowance? My simple understanding was 15GB, not 0. 

To the very limited extent that I've been able to contact a human being at Verizon they have been asperplexed as me. In the meantime I am throttled to 600Kbps.

Thanks,

W

 

 

 

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Re: You've used up your high-speed Mobile Hotspot allowance.
vzw_customer_support
Customer Support

wca123, we never want any confusion to happen with the plan allowance that you have. We're so very sorry to read that we haven't been able to provide you with the answers you're looking for. If I received this message, I would be pretty confused as well. I've sent you a Private Note, so that we can provide you with the personalized assistance that is needed. Please respond to the Private Note to continue.  AliciaD_VZW

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Re: You've used up your high-speed Mobile Hotspot allowance.
wca123
Member

It is still broken. Why can't you fix this? 

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