You came to the right place and I am confident we can find a solution, harlygirl60. Let’s take a closer look and find out what is going on. What specific steps did you take to deactivate your old Jetpack and activate the new one? Where are you seeing it show it’s connected? Are you able to connect the new Jetpack to any device? For example, is this connection issue duplicating on multiple devices? Keep us posted.
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