Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
cant get my old jetpack to deactivate
harlygirl60
Member

I thought I deactivated my old jetpack but it keeps coming up as connected instead of my new one. Help

Labels (1)
0 Likes
Re: cant get my old jetpack to deactivate
vzw_customer_support
Customer Support

You came to the right place and I am confident we can find a solution, harlygirl60. Let’s take a closer look and find out what is going on. What specific steps did you take to deactivate your old Jetpack and activate the new one? Where are you seeing it show it’s connected? Are you able to connect the new Jetpack to any device? For example, is this connection issue duplicating on multiple devices? Keep us posted.


AnthonyC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes