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ellipsis Jetpack IPv6 will not turn off
mutha
Member

I have tried turning off IPv6 setting for my ellipsis jetpack.  Once I save my settings, it reverts right back to the IPv6 on again.  How do I fix this?

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Re: ellipsis Jetpack IPv6 will not turn off
7e18n1
Sr. Member

What we normally recommend is to remove and reinstall the battery and SIM card and if necessary RESET the device. However, the Ellipsis doesn’t have a removable battery so, all you can do is power down, remove and reinstall the SIM Card, and if after power up the unit still behaves in such a manner, try resetting it using the procedure in the User Guide. Also, you might call Verizon Customer Service (800) 922-0204.

 

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Re: ellipsis Jetpack IPv6 will not turn off
mutha
Member

This is my second replacement.  I have already done all you have said.  With my old device, which happened to be the same kind, all I have to do was go to 

http://192.168.1.1

I would go onto advance settings in LAN and turn off the IPv6 and save.  No one in customer service seems to know how to do this.  Now when I do the same procedure, I click on save and it resets my device.  It reverts right back to the original settings with the IPv6 on.  I have tried multiple times.

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Re: ellipsis Jetpack IPv6 will not turn off
vzw_customer_support
Customer Support

mutha,


That is certainly odd and we definitely want to make sure that your device is working as it should Taking a look at all our resources we're not seeing any known issues that would be similar to what's happening with your connection. To be sure, have you tried adjusting this setting while the device is connected to another device with the same message? What's the current software version? See how to locate that here http://www.verizonwireless.com/support/knowledge-base-84943/.


AdamG_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: ellipsis Jetpack IPv6 will not turn off
7e18n1
Sr. Member

Is the device you’re changing it with connected using IPv6? You might try resetting the Ellipsis and connecting to it with a device using IPv4, and then try to change it.

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