1) I did this. Contacted Customer Service at 800-922-0204 After several frustrating minutes, almost a full hour, on hold---transferred. This happened several times until a representative said go to local Verizon store
2) I also tried *611 from my cell phone I was informed to visit my local Verizon store
3) I visited my local Corporate VzW store to remove a line of service, where I was told to do it online.
Thank you for bringing this to our attention. This isn't the type of experience we want for you and want to be able to help. We've sent you a private message to further assist you with your concern. We'll be standing by. - ChristianP_VZW