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how do I remove a device completely
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Ha!
1) I did this. Contacted Customer Service at 800-922-0204 After several frustrating minutes, almost a full hour, on hold---transferred. This happened several times until a representative said go to local Verizon store
2) I also tried *611 from my cell phone I was informed to visit my local Verizon store
3) I visited my local Corporate VzW store to remove a line of service, where I was told to do it online.
4) Can not do it online
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Re: how do I remove a device completely
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Thank you for bringing this to our attention. This isn't the type of experience we want for you and want to be able to help. We've sent you a private message to further assist you with your concern. We'll be standing by. - ChristianP_VZW