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Background data
Jax49
Enthusiast - Level 2
‎04-09-2016 01:49 PM

Play store is saying I need to allow background data, but I don't see how to do it, any ideas?

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Re: Background data
Jax49
Enthusiast - Level 2
‎04-12-2016 10:07 AM

Cancel request. I wound up doing a factory reset. Nothing like worked

On Apr 12, 2016 9:23 AM, "Verizon Wireless Customer Support" <

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Re: Background data
vzw_customer_support
Customer Service Rep
‎04-09-2016 02:34 PM

We're always here for support. Are you able to check settings on the device? If so, please select Settings>Developer Options>Don't keep activities, and ensure that the box is not checked. Let us know how everything goes.
KleoL_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Background data
Jax49
Enthusiast - Level 2
‎04-10-2016 06:12 AM

That box is not checked, Anny other suggestions?

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Re: Background data
Jax49
Enthusiast - Level 2
‎04-10-2016 06:20 AM

I checked the developer options and that is not checked. Any other

suggestions?

On Apr 9, 2016 5:35 PM, "Verizon Wireless Customer Support" <

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Re: Background data
tikibar1
Community Leader
Community Leader
‎04-10-2016 08:32 AM

See if the suggestions in this thread help:

Ellipsis 7 Android Version 4.4.2. Background data restricted and won't play videos

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Re: Background data
vzw_customer_support
Customer Service Rep
‎04-12-2016 06:23 AM

Thanks for taking these steps to troubleshoot, Jax49. We will get to the bottom of this! Did this start after installing any new apps or updates? What is your current system version found in Settings>About tablet? Please also go to Settings>Apps>All>Play Store>Select Clear cache and/or Clear Data then test again.

YaleK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Background data
Jax49
Enthusiast - Level 2
‎04-12-2016 10:07 AM

Cancel request. I wound up doing a factory reset. Nothing like worked

On Apr 12, 2016 9:23 AM, "Verizon Wireless Customer Support" <

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Re: Background data
vzw_customer_support
Customer Service Rep
‎04-14-2016 10:15 AM

Jax49, I want to make sure that everything is good to go with your device. After you completed a factory reset, is everything up and running again? Please keep us posted.
KevinR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Background data
Jax49
Enthusiast - Level 2
‎04-14-2016 01:20 PM

Yes, everything is up and running. I am really not happy with the fact that

I had to do the reset. This tablet is a piece of junk. No wonder Verizon

was giving it away.

On Apr 14, 2016 1:16 PM, "Verizon Wireless Customer Support" <

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