Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Battery not charging
gardengnome9
Member

My Ellipsis 7 Tablet is not charging. It discharged to 0% while I was out of town; when I returned, it would not recharge. When plugged in, the battery charging symbol flashes, but it doesn't charge, even if left overnight. When unplugged, it flashes 0% when the on button is pushed. Is there anything to be done without returning to the store?

Labels (1)
0 Likes
Re: Battery not charging
vzw_customer_support
Customer Support

Gardengnome9, we want you to be able to enjoy using your tablet. For the device’s power not work is no fun. Let’s take a look to see what’s going on and how we can help. Are you using the charger that came with the device? Also just a quick heads up, the device may take up to two hours to restart if battery has been deeply discharged (i.e. device shows no reaction when plugging in the charger.) How long has this been happening?


TakendraW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes