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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Call forward

I have a landline when I set the call forward on the landline to call my iPhone 13. The incoming call either gets a message that the Verizon customer is unavailable or goes to an automated 

answering service. I have tested the landline by setting to another landline and someone else’s cell and it worked 

properly.  Seems to be only a problem with the two iPhone 13 on my account. Have called tech support with Verizon twice and still having problems 

Re: Call forward
Customer Support

Hi Starvinmarvin6! We understand how you feel about this situation, and it's not the experience we want you to have, please help us to do one more time the call forwarding on the devices you want to have this activated. 

In case this don't work please go to the nearest store so they can help you validating what si going on with this situation.