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Can I track my lost device if it is powered off?
Camillia
Member

How can I find my lost tablet, if it is dead??

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Re: Lost Ellipsis 7
vzw_customer_support
Customer Support

I'm sorry to learn your tablet has been misplaced, Camillia. Many tracking services do require the device to be on in order for it to be located. If you have Total Mobile Protection, there is an option to locate your device. If the device cannot be located, you can file a lost/stolen claim here as well: http://spr.ly/6580BXqHr



AndreaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Lost Ellipsis 7
vzw_customer_support
Customer Support

I'm sorry to learn your tablet has been misplaced, Camillia. Many tracking services do require the device to be on in order for it to be located. If you have Total Mobile Protection, there is an option to locate your device. If the device cannot be located, you can file a lost/stolen claim here as well: http://spr.ly/6580BXqHr



AndreaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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