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Can't transfer media, no notification bar usb popup
MP9
Member

Usb debugging is enabled,  tried two new usb cables. Tried rebooting.   Elipsis doesn't appear on computer.  Ellipsis 7 android 4.4.2 windows 10.

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Re: Can't transfer media, no notification bar usb popup
vzw_customer_support
Customer Support

MP9, I would like to thank you for reaching out for assistance through our Community Forum. I want to make sure that you are able to transfer files between your tablet and your computer. When attempting to transfer media files, are you performing these steps? http://vz.to/21wQPHa


HarleyE_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!


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Re: Can't transfer media, no notification bar usb popup
MP9
Member

Yes. And When I swipe the status bar there is no "touch for other usb

options"

On Dec 2, 2015 8:23 PM, "Verizon Wireless Customer Support" <

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Re: Can't transfer media, no notification bar usb popup
vzw_customer_support
Customer Support

MP9,

Thanks so much for your continued efforts on this issue. I know how important it is to be able to get content off of your devices. We want this to work for you. To make sure we're not overlooking anything...you do have a memory card in the tablet, correct? If not, you can't use the aforementioned process. If you do, and it still won't read, we'll probably want to recommend placing your memory card into a card reader and insert that directly into the computer. That should resolve the issue. If not, most likely the issue is an OS issue or a hardware issue with the computer and I would recommend trying on another computer. If that's not possible, you may wish to bring the device into a company owned store and we'll be happy to help move the content to another device.


EricW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Can't transfer media,  no notification bar usb popup
MP9
Member

Yes I have a confirmed  working SD card.  when i plug my Droid turbo into the same usb cord,  i get the usb notification bar popup but not on the ellipsis. so the problem is specific to this device.

going to a Vz store is not a good solution (for me or the store employees) since transferring media on and off the device is something I do once per day.

today i noticed something new which may shed light on  this problem. last night it charged all night but was only 50% charged this morning.  further,  when i plug in the usb cord the lightning bolt battery  charging indicator at top right of the device often does not show.  when i Unplug and reseat the usb cable,  sometimes the charging indicator will show and sometimes it won't,  and if it shows at first  the charging indicator will later repeatedly disappear without my knowledge. so my conclusion is that the usb receptacle on the ellipsis is defective.  and it may be that  I will no longer be able to use this device since it is having trouble receiving power.

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Re: Can't transfer media,  no notification bar usb popup
vzw_customer_support
Customer Support

Thanks for the additional information MP9. In order to evaluate the Usb recptacle, the recommendation is to take it to a corporate store. We will need them to take a look at the device to check for damage or defective issues that are causing the problem. If your device is still under warranty, we may need to send it out for repair.



KinquanaHaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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