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Cannot access or save to SD card
CHELIL2
Member

My memory is low on my tablet, but I cannot access or save files to the SD card. I have taken it into Verizon's and they also were unable to figure it out.  I bought this tablet because I could expand the memory, but have not even been able to access it!  Why have a card slot if it doesn't work?

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Re: Cannot access or save to SD card
tikibar1
Sr. Leader
Sr. Leader

Are you receiving errors when you attempt to access the SD card?  Which file manager app did you download from the Play Store to access it?

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Re: Cannot access or save to SD card
CHELIL2
Member

No error message, just unable to access card...But, I was not aware that I needed to install a file manager app to do so!  I did not find this info on any Google search, nor was it mentioned when I took the Tablet to a Verizon rep.  What program do you recommend? 

Also, my numbers and symbols keyboards disappear when in applications like this thread, Facebook, Pinterest, etc.  Any suggestions on how to get them back on my Ellipse 7?

Thank you.

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Re: Cannot access or save to SD card
tikibar1
Sr. Leader
Sr. Leader

CHELIL2 wrote:

I was not aware that I needed to install a file manager app to do so! I did not find this info on any Google search, nor was it mentioned when I took the Tablet to a Verizon rep. What program do you recommend?

https://www.androidauthority.com/file-manager-explorer-apps-android-279800/

CHELIL2 wrote:

Also, my numbers and symbols keyboards disappear when in applications like this thread, Facebook, Pinterest, etc. Any suggestions on how to get them back on my Ellipse 7?

Thank you.

Does the key at the far left-hand side at the bottom not allow you to toggle between the numbers/symbols (key labeled ?123) and the standard keyboard (that same key is then labeled ABC when it's in numbers/symbols mode)?

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Re: Cannot access or save to SD card
vzw_customer_support
Customer Support

CHELIL2-

The great news is that the Ellipsis 7 does have an option to have a MicroSD card up to 32GB. This will help you save memory. 

What files are you trying to save to the SD card? The option to move files from the internal storage to the SD card is not available for the Ellipsis 7, but you can move contacts, pictures/videos. 

 

http://spr.ly/6582DeTsK

 

http://spr.ly/6588DeTsu

 

http://spr.ly/6580DeTsr

 

Do you recall if you installed a different keyboard for the Ellipsis 7 or is it the same one that came pre-installed? 

TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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