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Ellipse 7 Problem and Verizon will not help
stephenkipp
Member

went into local store twice, was sent away twice.  first time with the phone number listed, which I have called a hundred times, no exaggeration.  Each time I have left a message.  no one ever answers that line and no one ever returns the call.  I called verizon support and they ran diagnostics on the tablet.  I then worked with online chat and was told to go back to the store again b/c the unit is under a 1-year manufacturer warranty.  when I went to the store, again, i was told i had to write a letter to china!  this was bought in September/October and has not worked properly since January and has been unusable since March.  I have for months been trying to correct this problem.  no where else to turn but social media.

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Re: Ellipse 7 Problem and Verizon will not help
vzw_customer_support
Customer Support

You have come to the right place, stephenkipp. I would love to do all I can do to help you with your Ellipsis tablet. What issue are you having with it?I ask this because the tablet warranty replacment is a little different than the cellphone warranty replacement.


TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Ellipse 7 Problem and Verizon will not help
stephenkipp
Member

purchased the end of September in central ave NY store it has been acting

up since march. does not keep charge, only goes on when plugged in, screen

freezes and twitches.

On Fri, Apr 22, 2016 at 9:51 AM, Verizon Wireless Customer Support <

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Re: Ellipse 7 Problem and Verizon will not help
stephenkipp
Member

apologies. it's an ellipsis 8. the sku number is QTAQZ3. I just found the

receipt. it lists a 1 year mfg. warranty WAR6002. It was purchased on

9/21/15 and I have been working for almost 2 months for help.

On Fri, Apr 22, 2016 at 9:51 AM, Verizon Wireless Customer Support <

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Re: Ellipse 7 Problem and Verizon will not help
vzw_customer_support
Customer Support

Thanks for the additional information stephenkipp. Let’s check your device further and we’ll be able to troubleshoot the issues you are experiencing. Let’s start by checking your battery health status. Launch the My Verizon Mobile App, navigate to Menu then customer support, tap Device Health Check, tap View All, and now tap on Battery to see health status.


AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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