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Ellipsis 10 shuts down when audio/video initiated
roscoeandroxy
Member

My Ellipsis 10 shut down when audio/video is initiated. It has done this across various apps. Has anyone else had this problem?

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Re: Ellipsis 10 shuts down when audio/video initiated
SuzyQ
Sr. Leader
Sr. Leader

We have an Ellipsis 10, but have not experienced this issue.  You said it happens across various apps when "audio/video is initiated" - You tube?  Music only?  Facebook videos?  All of the above? 

It could be insufficient RAM (the Ellipsis doesn't have a lot to begin with).  Are many apps open when this happens?  You can try clearing the device cache and closing all other apps before attempting to play a video....

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Re: Ellipsis 10 shuts down when audio/video initiated
MICLHE84
Member

Same here. They sent me a box to send it in for repair since I did two factory resets and it still does it when the first video plays. 

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Re: Ellipsis 10 shuts down when audio/video initiated
MILITARYMAN5978

I have a 7 & 8 & there fine. Just the 10 restarts on anything dealing with video. Not sure of the audio because video shutdown.

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Re: Ellipsis 10 shuts down when audio/video initiated
amritb_vzw
Verizon Employee

Is it happening while watching a specific video file or while using a specific video app?  Youtube, Netflix, etc?

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