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Ellipsis 7 Kit Kat Update: Cannot connect to server
matthodge001
Member

I have the Verizon Ellipsis 7 tablet but I no longer have Verizon. I noticed there was an update compatible with this model, but everyone I check for an update it says it cannot connect to the server. Is this an OTA update only, not being able to be done via Wi-Fi?

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Re: Ellipsis 7 Kit Kat Update: Cannot connect to server
robin41017
Member

OK I think this worked.  I received an update and it says I am updated to KitKat.. however android version says 4.4.2 and I was thinking kitKat was 5.0.1.. please advise.. it does now not give me the error "can't connect to server" but tells me I am up to date...

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Re: Ellipsis 7 Kit Kat Update: Cannot connect to server
matthodge001
Member

*every time I check...

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Re: Ellipsis 7 Kit Kat Update: Cannot connect to server
matthodge001
Member

No one have any idea?

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Re: Ellipsis 7 Kit Kat Update: Cannot connect to server
vzw_customer_support
Customer Support

matthodge001,

We definitely want you to have the best experience with your tablet. This device will only receive the update OTA, so it would need to be active on our network in order to get any software updates. You can start a new tablet line with us and keep your device connected to our network and have data on the go. Click for plan options http://vz.to/1lwOwRQ

SandyS_VZW
Follow us on Twitter @VZWSupport

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Re: Ellipsis 7 Kit Kat Update: Cannot connect to server
vzw_customer_support
Customer Support

matthodge001,

Let's find you this elusive software update. When attempt to download the software are you trying on wifi or cellular data? Does it attempt to download and then fail? Keep us posted.

RobinD_VZW

Follow us on twitter @VZWSupport

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Re: Ellipsis 7 Kit Kat Update: Cannot connect to server
matthodge001
Member

I'm trying on Wi-Fi. Every time I do however, it says "Can't connect to server". I don't have Verizon anymore, and this SIM card has been removed. But I did buy the tablet and I'd like to see the performance update that Kitkat brings. I did check my model, and it's not one that has to be sent in.

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Re: Ellipsis 7 Kit Kat Update: Cannot connect to server
matthodge001
Member

So even since I bought the tablet, I have to have service just to update?

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Re: Ellipsis 7 Kit Kat Update: Cannot connect to server
Ann154
Expert
Expert

In my experience, system updates for Verizon Wireless devices usually require an active connection with the Verizon Wireless network in order for the device to find the OTA.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Ellipsis 7 Kit Kat Update: Cannot connect to server
matthodge001
Member

Well... That's disappointing. I'll probably end up selling this thing anyway, considering I can't get better performance. Still, really disappointing That it's OTA only.

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Re: Ellipsis 7 Kit Kat Update: Cannot connect to server
Ann154
Expert
Expert

If you still have the deactivated SIM card, stick it back in the device and see it find the OTA.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.