Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Ellipsis 7 Won't Power On
TLStrauss
Member

I left my Ellipsis 7 in stand-by mode yesterday most of the afternoon.  In the evening, when I tried to wake it up by pressing the power button, nothing happened.  I've tried charging it and pulling out the SIM card, but nothing will make the thing come back on.  Any suggestions?  It's only about three months old.

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: Ellipsis 7 Won't Power On
vzw_customer_support
Customer Support

Let's get your tablet working again TLStrauss! Please attempt an alternate Hard Reset, to bring it back to life. http://vz.to/1iqGGZl 

Keep us posted on the results. We want to make sure it starts working again!

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

View solution in original post

0 Likes
Re: Ellipsis 7 Won't Power On
vzw_customer_support
Customer Support

Let's get your tablet working again TLStrauss! Please attempt an alternate Hard Reset, to bring it back to life. http://vz.to/1iqGGZl 

Keep us posted on the results. We want to make sure it starts working again!

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

0 Likes
Re: Ellipsis 7 Won't Power On
TLStrauss
Member

Pressing the power and volume up/down buttons simultaneously for about 10 seconds worked, without erasing my data!  Thanks so much!

Re: Ellipsis 7 Won't Power On
Thestrohls
Member

My Ellipsis won't charge. It says it charges to 65% and then when I take it out of wall it's dead.

0 Likes
Re: Ellipsis 7 Won't Power On
vzw_customer_support
Customer Support

Help is right here for you Thestrohls! May I ask are you using the original charger that came withe the Ellipsis 7? Also, can I assume that there isn't any physical or liquid damage on the device or near the charging port? As you share the details then we can troubleshoot the device.

Thank you…

ArnettH_VZW
Follow us on Twitter @VZWSupport

0 Likes