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Ellipsis 7 kit kat update
ollie49
Member

I have owned the Ellips"is 7 for 18 months and have been plauged by "low memory in app space" message every time I try to update
an app and now almost daily as a random message.  Neighter store personnel nore online tech support could help me.
Then today I read about an update to Android  and that my tablet would haveto be shipped in to do the update. So I called tech support as requested and for 30 minutes I spoke to a tech who was clueless what I was talking about and elevated my call. The next tech figured it out and then took15 minutes to figure out how to send me a shipping box. Finally he said he could not complete the order because it was out of  warranty!! what that has to do with software update I don't know but he said the MFR. would not do the service if out of warranty. I Said VERIZON is the MFR!!! He spouted some Chineese name and said they made it an it was going to be shipped to them. I said well I guess I'll keep it until my 24 months is up and then [removal required by the Verizon Wireless Terms of Service] it.

Great product Verizon!!!!!!

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Re: Ellipsis 7 kit kat update
ynggrsshppr91
Sr. Member

Its made by Quanta. Verizon has never and will never make a device.

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Re: Ellipsis 7 kit kat update
ollie49
Member

Verizon put their name on the product. Regardless who built it, Verizon needs to stand behind the product which in this case they did not. I am still required to pay for the tablet under cantract but Verizon is not required to provide upgrade service?? Does this sound fair?

Re: Ellipsis 7 kit kat update
ynggrsshppr91
Sr. Member

Just because someone sells something with their name on it does not mean its their problem but you keep thinking that way, it won't get you far.

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Re: Ellipsis 7 kit kat update
carol_vzw
Verizon Employee

Hi Ollie49

Thank you for your post. Ellipsis 7 devices on the following software versions qualify for the update regardless of warranty status. You will be contacted shortly by Customer Service to process this update, which will involve shipping the device for the update.

MV7A_31D16_422,  MV7A_31D18_422 or MV7A_31D26_422

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Re: Ellipsis 7 kit kat update
sapd
Member

carol_vzw, I just off the phone with Verizon, they said my 3! devices do not qualify under warranty, because  it has to be within the 365 days.  My reply was, Verizon knew about this and knows who has them on their account, and should have sent some type of notice so it could be fixed.  Now I have 3 Ellipsis 7 tablets that really are worthless! 

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Re: Ellipsis 7 kit kat update
carol_vzw
Verizon Employee

Hi sapd,

Thank you for your post. Customer Support will be contacting you shortly via phone (your account contact information) to resolve this. Devices on the following software do qualify for the update regardless of warranty status.

MV7A_31D16_422,  MV7A_31D18_422 or MV7A_31D26_422

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Re: Ellipsis 7 kit kat update
Waimon
Novice

Well hopefully one day my tablet model will get the upgrade to kitkat. Any ideas when model number MV7A_31D49_422A will get the kitkat update? Hopefully not when my warranty runs out.


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Re: Ellipsis 7 kit kat update
carol_vzw
Verizon Employee

Hi Waimon,

Your device should be able to pull the update over the air. Would you please ensure your Ellipsis 7 has a 4G connection (you may want to turn off Wi-Fi) and check for a new software update by navigating to Settings > About Tablet > Software Updates.

Please report back if you experience any issues. The current software for your Ellipsis 7 is MV7A_41D37.

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Re: Ellipsis 7 kit kat update
Waimon
Novice

It has to be done on 4G and cannot be done over wifi?

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