Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Ellipsis 8 Restarts When Updating Google Slides
Oradim
Member

This is a topic that has been raised on the Google forums:

Google Groups

However, Google have punted the issue as "works on other devices so must be device specific".

In summary:

Ellipsis 8 (aka QTAQZ3) Android version 5.1.1

Google Play wants to update Google Slides to 1.18.132.08.30 version and after a few minutes into the process the tablet restarts. The update never completes. I have attempted this a dozen times or so.

NOTE: Everything is up to date on my tablet except for Slides. I have tried factory reset multiple times. I have cleared cache. I have cleared data. I have stood on my left foot only while reciting the secret incantations on days of the month that are prime. Nothing has made a difference.

The Google Play store claims my device is compatible but nothing has allowed the update to succeed and, of course, I can't use the previous version as Slides will complain that the version on my tablet is no longer supported.

It seems like a recent update to Slides is making it incompatible with the Ellipsis 8 and Google forum has punted the issue to elsewhere.

Am I just out of luck with Slides on the Ellipsis 8 now?

0 Likes
Re: Ellipsis 8 Restarts When Updating Google Slides
vzw_customer_support
Customer Support

Oradim, that is very strange that you aren't able to access Slides. With this being a device specific issue with the Slide app I would recommend you reaching out to Google Play support to report your issue. I have included the link https://support.google.com/googleplay/answer/7100415?hl=en I hope this helps. 

 

JustinB_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Ellipsis 8 Restarts When Updating Google Slides
Oradim
Member

Part of the runaround is that Google sent me to Verizon, so that is why I posted here. Frankly, I have very low hope that an issue like this will be resolved via forums. That is not meant in a derogatory way - I only mean that an app incompatibility issue is not easily debugged via forum postings. My only hope was it might be a known issue with this tablet (and, of course, ideally with some solution.) I will try again to reach out to Google via a different channel. Here's what I get when I try to start Slides:

Screenshot_2018-04-13-11-12-07.png

Since the update never succeeds and always (as of today) results in a tablet restart, Slides is not usable.

0 Likes
Re: Ellipsis 8 Restarts When Updating Google Slides
vzw_customer_support
Customer Support

Oradim,

We want you to have a resolution just as much as you do. Since the concern is with the app directly, Google would be your next best step.

I hope this is beneficialKatiM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Ellipsis 8 Restarts When Updating Google Slides
mrFig58
Member

my tablet started doing the same thing, then the tablet no longer could read the sim card, it started "optimizing all the apps" several times a day, now it won't go past the "ellipsis powered by android" screen when powered on. sorry buddy, but your tablet is probably biting the dust

0 Likes
Re: Ellipsis 8 Restarts When Updating Google Slides
vzw_customer_support
Customer Support

We want to make sure you are all set with your device and have a working tablet. I wouldn't want those messages on my device as well. Let's review this more to find a solution for you. Prior to this occurring has there been any recent updates on your device.  

JasperM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes