Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Ellipsis 8 constantly shuts down
RobertN913
Member

I just purchased my new ellipsis 8 10 days ago.  Several times a day, it shuts down and restarts on its own.  Each time, I am doing something different.  Sometimes, it is just sitting on the table.

Any ideas why?

0 Likes
Re: Ellipsis 8 constantly shuts down
vzw_customer_support
Customer Support

Let's get you back to enjoying your tablet. I know you just bought the tablet but did you notice this happening after updating your software or adding an application? Is there any error message on the screen before it shuts down?
JoelR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Ellipsis 8 constantly shuts down
RobertN913
Member

The tablet updated within minutes of setting it up on the first day.  In the first hour of using it the tablet restarted by itself for the first time.  No apps had been downloaded yet by me.  No, there are no error messages.  The last two restarts occured while I was entering a password on a website, and while it was simply laying on a table.

Should I return it?

0 Likes
Re: Ellipsis 8 constantly shuts down
vzw_customer_support
Customer Support

That definitely sounds alaming! May we ask how long you have had the device for?
KleoL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
Re: Ellipsis 8 constantly shuts down
RobertN913
Member

I got it on March 19, 2016.  Like I said, the problem occurred immediately.

0 Likes
Re: Ellipsis 8 constantly shuts down
vzw_customer_support
Customer Support

Thank you for providing that information, RobertN913. You should be having these issues at all so soon. Since you are within your 14 day period I would suggest taking it back to the store location for an exchange or return. Keep us updated on your progress and also text the new tablet before you leave the store to make sure you are set.
JasperM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes