Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Ellipsis 8 tablet
dnagiles
Member

I have not used my Ellipsis 8 tablet in a long time.   Just recharged and when I try to update, it says cannot connect to server even though I am hooked into my home wife.  I did drop the line that it used as I did not need to pay $10 per month for a line that was redundant since I have a cell phone.

0 Likes
Re: Ellipsis 8 tablet
jav6
Leader

@dnagiles wrote:

I have not used my Ellipsis 8 tablet in a long time.   Just recharged and when I try to update, it says cannot connect to server even though I am hooked into my home wife.  I did drop the line that it used as I did not need to pay $10 per month for a line that was redundant since I have a cell phone.


Maybe you need to disable a setting that tells it to try to connect to the cellular network?

...Just another VZW customer...trying to offer some assistance...
0 Likes
Re: Ellipsis 8 tablet
tikibar1
Sr. Leader
Sr. Leader

@dnagiles wrote:

I have not used my Ellipsis 8 tablet in a long time.   Just recharged and when I try to update, it says cannot connect to server even though I am hooked into my home wife.  I did drop the line that it used as I did not need to pay $10 per month for a line that was redundant since I have a cell phone.


The Ellipsis tablets won't update over wi-fi, they need a cellular connection. When did you last use/update it? You may not be missing any updates; the last update was 5/18/16:

Ellipsis 8 Updates 

Re: Ellipsis 8 tablet
dnagiles
Member

My google play store will not open either, getting same cannot connect message.  Many of my apps need updating and cannot because of same error message.

Re: Ellipsis 8 tablet
tikibar1
Sr. Leader
Sr. Leader

@dnagiles wrote:

My google play store will not open either, getting same cannot connect message.  Many of my apps need updating and cannot because of same error message.


Have you tried turning off the tablet and back on again? Have you ensured that you have a strong wi-fi connection? Have you tried 'forgetting' the wi-fi connection and re-establishing it?

 

 

0 Likes
Re: Ellipsis 8 tablet
vzw_customer_support
Customer Support

I understand not wanting to pay for a device on your account that you were not using jnagiles. I would try removing the wifi connection and setting it up again. You can click the troubleshoot tab on our website via the link below.

 

http://spr.ly/6600GZclC

 

If you continue to have issues after both steps above are completed, the last step would be a factory data reset. 

 

http://spr.ly/6601GZclh

 

Keep us posted. 

 

KinquanaH_VZW

0 Likes
Re: Ellipsis 8 tablet
vzw_customer_support
Customer Support

dnagiles, making sure you are aware of your options to process a Software Update on your device is important. We recommend that you remove the SIM Card from your tablet in order to proceed with the update. Here is a helpful link https://www.verizon.com/support/knowledge-base-130300/ to view the steps on how to do so. Does this help?

 

Please keep us updated on the progress.

 

 

SylviaT_VZW

0 Likes
Re: Ellipsis 8 tablet
vzw_customer_support
Customer Support

We'd love the opportunity to troubleshoot your device. Please tell me, does your device have any liquid or physical damage? http://spr.ly/6600GweXo . VCarter_VZW

0 Likes