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Ellipsis 8 will not power on
houndmom
Member

Ellipsis 8 was used last on Sunday and was working. The battery ran down and I plugged it up to it's charger last night (all night) like I usually do. When I got up this morning it will not power up.
I have gone thorough the troubleshooter on the Verizon page nothing is working.

I now have it plugged into my desktop computer to see if it will do anything there, but so far the computer does not see it.

Thanks for any help!

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Re: Ellipsis 8 will not power on
vzw_customer_support
Customer Support

What an awful thing to wake up to, houndmom. I'm glad to see you've done your troubleshooting. I just wish you'd ended up with a properly working tablet as a result of  your efforts. Mind if I join you in getting this resolved?


If you haven't already tried this, I recommend using a different authorized charger to see how it reacts. If it appears to charge, go ahead and let it do so until it reaches 100%. Either way, please let me know how it goes.


DionM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Ellipsis 8 will not power on
Angbcox
Member

Was there ever a resolution to this?? I have had the Ellipsis 8 for a month and after it died when I went to sleep I tried charging at work then again at home and it would never charge. I also tried charging it with another authorized charger and still nothing. This is very upsetting!

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Re: Ellipsis 8 will not power on
bd94s10
Sr. Member

Hoping this helps you both Angbcox

We had this challenge with our son's Ellipsis 8. Do this. plug it into a computer for 45 mins or so with the factory USB cable. After which time then plug it into the wall via the USB cable / wall plug that came with the tablet.

With our device we had the same issue and tried everything. This was the only thing that resolved the issue. Have had no challenges since.