Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Ellipsis 8
bajabob60
Member

my Ellipsis 8 keeps dropping my wi-fi connection any suggestions

0 Likes
Re: Ellipsis 8
vzw_customer_support
Customer Support

Oh dear! I know that would concern me just the same, so let's figure this out. Since you started experiencing the issue have there been any changes to the device? Software updates, application downloads, or damage to the device? Try testing the device in Safe Mode http://www.verizonwireless.com/support/knowledge-base-122285/.

AdamG_VZW
Follow us on Twitter @VZWSupport

0 Likes
Re: Ellipsis 8
bajabob60
Member

Thank you for your reply unfortunately this did not solve the problem. When I connect to my home wi-fi net work it will connect for a few seconds then i get "Authentication Problem " notice .

Robert

0 Likes