Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
How do I remove the latest update?
jrheadrick
Member

Since the update my Ellipsis 8 is virtually a paper weight. Reboots by itself, 3 to 4 second delay on the keyboard, slow, no speaker volume. Been with Verizon 20 Years, it might be time for a change.

Tags (2)
0 Likes
1 Solution

Correct Answers
Re: How do i remove latest update
Snn5
Sr. Leader

You cannot revert a system OS update.

View solution in original post

0 Likes
Re: How do i remove latest update
vzw_customer_support
Customer Support

Jrheadrick,
Software updates are made to enhance our products,  not create more issues with them. I’m sorry to learn that you are having this trouble with your Ellipsis 8. While there isn’t a way to revery back to an older software version, we can still help. Did the rebooting start right after the update or after an app was added? Is the keyboard delay slow with all apps and features? Also, the volume, does it work if you plug in headphones?

ErinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: How do i remove latest update
Ann154
Expert
Expert

You can try clearing the system cache from the recovery menu. I don't know if the steps are posted on the Verizon Wireless website or not.

The next step is to backup your information from the tablet and factory reset the device.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: How do i remove latest update
Snn5
Sr. Leader

You cannot revert a system OS update.

0 Likes