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The tablet began Downloading update package a few days ago. It's at 0%. How can I stop it? It's draining the battery. I've tried to forcing it to stop after going through app info (Fota) but it just starts again. Please help.
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Are you trying to download the update via wi-fi? If so, turn off your wi-fi and ensure mobile data is on ... the update will only download over a mobile data connection.
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Let's figure out how to get that update downloaded for you, cjraiti! Have you tried connecting your tablet to WiFi to see if it will download via a different network?
Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport
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I am having the same issue. Please make it stop!!!
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Are you trying to download the update via wi-fi? If so, turn off your wi-fi and ensure mobile data is on ... the update will only download over a mobile data connection.
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Thank you. I found this in the forum yesterday, tried it and it worked. couldn't believe it was that easy.
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turn wifi off and restart tablet let it connect to 4g. this worked for me.
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Thanks to all who replied! Such an easy work-around. My follow up question is why is this even necessary? Why won't the update work over WiFi?
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Hi cjraiti
This software update requires a data connection to complete the update, but the data utilized is not billable. Thanks for your feedback.