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How do I stop an app from continuously updating?
cjraiti
Member

The tablet began Downloading update package a few days ago. It's at 0%.  How can I stop it? It's draining the battery.  I've tried to forcing it to stop after going through app info (Fota) but it just starts again. Please help.

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Re: unending update
tikibar1
Sr. Leader
Sr. Leader

Are you trying to download the update via wi-fi?  If so, turn off your wi-fi and ensure mobile data is on ... the update will only download over a mobile data connection.

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Re: unending update
vzw_customer_support
Customer Support

Let's figure out how to get that update downloaded for you, cjraiti! Have you tried connecting your tablet to WiFi to see if it will download via a different network?

Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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Re: unending update
kellyhartline
Member

I am having the same issue. Please make it stop!!!

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Re: unending update
tikibar1
Sr. Leader
Sr. Leader

Are you trying to download the update via wi-fi?  If so, turn off your wi-fi and ensure mobile data is on ... the update will only download over a mobile data connection.

Re: unending update
edrjwr6
Member

Thank you. I found this in the forum yesterday, tried it and it worked. couldn't believe it was that easy.

Re: unending update
edrjwr6
Member

turn wifi off and restart tablet let it connect to 4g. this worked for me.

Re: unending update
cjraiti
Member

Thanks to all who replied!  Such an easy work-around.  My follow up question is why is this even necessary?  Why won't the update work over WiFi?

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Re: unending update
carol_vzw
Verizon Employee

Hi cjraiti

This software update requires a data connection to complete the update, but the data utilized is not billable. Thanks for your feedback.

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