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How do I unlock my device if I forgot pattern and password?
FLCLOVER64
Member

For my Verizon ellipsis 7 forgot pattern and password....how do I reset....

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Re: How do I unlock my device forgot pattern and password
vzw_customer_support
Customer Support

Hello FLCLOVER64! Help has arrived. Let's get you back into your device ASAP! Now there are a couple of options to get into your tablet and bypass the password. If you have

the Android Device Manager, you can reset it from here. Please click here: http://spr.ly/6584Bnqck or if you do not have this option, you would need to do a factory reset which is going to wipe the device. You can find instructions here: http://spr.ly/6585BnqcZ



Kristie_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: How do I unlock my device forgot pattern and password
vzw_customer_support
Customer Support

Hello FLCLOVER64! Help has arrived. Let's get you back into your device ASAP! Now there are a couple of options to get into your tablet and bypass the password. If you have

the Android Device Manager, you can reset it from here. Please click here: http://spr.ly/6584Bnqck or if you do not have this option, you would need to do a factory reset which is going to wipe the device. You can find instructions here: http://spr.ly/6585BnqcZ



Kristie_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

Re: How do I unlock my device forgot pattern and password
rscott59
Member

I have tried the factory reset, but the next screen is Chinese.  Not sure what to do.

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Re: How do I unlock my device forgot pattern and password
vzw_customer_support
Customer Support

That can definitely present a problem rscott59. Let's get that tablet back to a recognized language. Once you're in the menu wiht the chinese characters press the volume down button until the last line is highlighted in blue. The last line is for a reboot of the device. Once the last line is highlighted please press the volume up button and device will boot normally.


EbonyR_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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