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How do I update the software on my Ellipsis 7?
kaydeeloo
Enthusiast - Level 2
‎10-15-2015 06:34 PM

I've read the instructions and still can't update the software on my Ellipsis 7. I don't have that option under apps > settings > system.

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Re: Still have version 4.2.2. Can't figure out how to update the software.
tikibar1
Community Leader
Community Leader
‎10-15-2015 07:06 PM

Tap on About Tablet, then Software Updates, then Check New.

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Re: Still have version 4.2.2. Can't figure out how to update the software.
Snn5
Legend
‎10-15-2015 06:44 PM

From the Home screen, tap the Menu Key > Settings > Phone Info > Software Update > Check New.  Make sure you are NOT on WiFi.

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Re: Still have version 4.2.2. Can't figure out how to update the software.
kaydeeloo
Enthusiast - Level 2
‎10-15-2015 07:00 PM

It's a tablet so it doesn't give me a "phone info" option. It gives me the option of "System" instead. My options under "System" are Date and Time, Accessibility, and About Tablet. According to the VZW website, I should have an option for System Update under the heading of System.

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Re: Still have version 4.2.2. Can't figure out how to update the software.
tikibar1
Community Leader
Community Leader
‎10-15-2015 07:06 PM

Tap on About Tablet, then Software Updates, then Check New.

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Re: Still have version 4.2.2. Can't figure out how to update the software.
kaydeeloo
Enthusiast - Level 2
‎10-15-2015 07:11 PM

Wow . I had actually clicked that a few times earlier and nothing happened... Until you told me to do it. It's updating now. Thanks!!!!

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Re: Still have version 4.2.2. Can't figure out how to update the software.
tikibar1
Community Leader
Community Leader
‎10-15-2015 07:14 PM

You're welcome.

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Re: Still have version 4.2.2. Can't figure out how to update the software.
Snn5
Legend
‎10-15-2015 07:48 PM

I hate it when Verizon posts instructions online and I read that info and repost it for others' benefit, only for Verizon's info to be wrong.

http://www.verizonwireless.com/dam/support/pdf/system_update/ellipsis7-instructions.pdf

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Re: Still have version 4.2.2. Can't figure out how to update the software.
Snn5
Legend
‎10-16-2015 07:01 AM

Glad I could help. 

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Re: Still have version 4.2.2. Can't figure out how to update the software.
vzw_customer_support
Customer Service Rep
‎10-18-2015 06:56 AM
kaydeeloo, Im glad the tablet started the update process. If you still have any additional problems, don’t hesitate to reach back out to us.

VeronicaM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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