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How do i move videos from my tablet to my computor?
KATERI40
Member

My brother has a ton if videos on his elipsis that he wants to edit into a short little movie, but all the video edition apps he has tried don't work well. I've been trying to help him connect it to the laptop and pull the files, but at first it wasn't connecting at all. I figured out how to change the connection type from camera and the laptop recognizes that something is connected, but it's still not showing up in file explorer or when i go into the manage devises window. I have followed the troubleshooting FAQ's here on the site but none of that has worked. Is there anything else i can try or is this a problem with the tablet's hardware?

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Re: How do i move videos from my tablet to my computor?
vzw_customer_support
Customer Support

We understand wanting to help your brother manager his videos KATERI40. We are happy to provide additional assistance. I know you mentioned that you tried the FAQ's on the website. Were you able to try these steps listed here http://vz.to/2kXrGpw ? If so, what is happening when you try to use those steps?

RashadM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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