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Latest Android Version
TIMMERHYLL
Member

Why won't my Ellipsis 10 tablet not update to the latest Android Version?

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Re: Latest Android Version
Elements
Sr. Member

Android 6 (Marshmallow) and 7 (Nougat) are only compatible with newer devices. If a device can function decently with a new OS, it will be released for it. But every device will eventually be old enough that the newest updates are no longer compatible with it. According to Verizon's software page for the Ellipsis 10, the latest software for it was Android 5 (Lollipop). You may still get some security patches at some point, but the Ellipsis 10 likely isn't capable of efficiently running the later versions of Android.

Verizon Ellipsis 10 Software Update | Verizon Wireless

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Re: Latest Android Version
vzw_customer_support
Customer Support

TIMMERHYLL, I understand your concern regarding updating to the latest software update.  New software updates can make you feel as if you got a new tablet. We can help get down to the bottom of this for you. Are you getting an error message when trying to update the software? Please provide more details as to exactly what is going on.

TionnaB_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Latest Android Version
TIMMERHYLL
Member

Have android 5.1. Never has offered a newer version of android.

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Re: Latest Android Version
Elements
Sr. Member

Android 6 (Marshmallow) and 7 (Nougat) are only compatible with newer devices. If a device can function decently with a new OS, it will be released for it. But every device will eventually be old enough that the newest updates are no longer compatible with it. According to Verizon's software page for the Ellipsis 10, the latest software for it was Android 5 (Lollipop). You may still get some security patches at some point, but the Ellipsis 10 likely isn't capable of efficiently running the later versions of Android.

Verizon Ellipsis 10 Software Update | Verizon Wireless

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Re: Latest Android Version
TIMMERHYLL
Member

Thank you.

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