My Ellipsis 8 tablet does not recognized my micro SD card?

[MDRancher]

My Ellipsis 8 tablet does not recognized my micro SD card?

[vzw_customer_support]

MDRancher

Expanding your storage with a SD card is always a great idea. What happens when you insert the card and turn the tablet on? Does the card work in another device? What size of SD card are you using?

ChristopherM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[MDRancher]

The card works in my computer. After I insert the SD card into my tablet

and then go to the storage section of the settings menu both options for my

SD car are grayed out. I am now loading the photos onto my SD card from my

computer and then will reinsert the card into my tablet to see what happens.

Mike Dawson

541-479-5532 Office

541-659-2832 Cell

mike.dawson@dawsonriverranch.net

dawson.mpd@gmail.com

On Thu, Jul 23, 2015 at 6:04 PM, Verizon Wireless Customer Support <

[MDRancher]

I loaded the photos on to my SD card from my computer. I then inserted the

card into my tablet and still cannot access the SD card. The storage

section in settings still shows both options for the SD car grayed out.

Mike Dawson

541-479-5532 Office

541-659-2832 Cell

mike.dawson@dawsonriverranch.net

dawson.mpd@gmail.com

On Thu, Jul 23, 2015 at 6:20 PM, Michael Dawson <

[vzw_customer_support]

Hi MDRancher,

Picture memories are important! Lets get this fixed. Are you using the Memory Card that came pre-installed in this tablet or did you purchase a new card? Has this card ever worked in the tablet? Click here for directions to make sure that the memory card is inserted properly http://www.verizonwireless.com/support/knowledge-base-130508/ .

Thanks,

PamelaF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[vzw_customer_support · Accepted solution]

MDRancher,

We appreciate the information and keeping us updated on what's going on. Let's pick up from where you left off. Does it give you an option to format your card in that area? Please try to see if any bettter luck when device is ran in Safe Mode: http://www.verizonwireless.com/support/knowledge-base-164484/

TakendraW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[MDRancher]

Pamela,

Thanks for your e-mail. I did get the card working by formating it. I also

discovered that the tablet does recognize the card while the tablet is

connected to my computer. All is well and working fine now. Thanks for

your efforts.

Mike

Mike Dawson

541-479-5532 Office

541-659-2832 Cell

mike.dawson@dawsonriverranch.net

dawson.mpd@gmail.com

On Sun, Jul 26, 2015 at 6:35 AM, Verizon Wireless Customer Support <