Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
My tablet keeps shutting down while using it
Jack3113
Member

My tablet shuts down without warning while using it.

Labels (1)
Tags (1)
0 Likes
Re: My tablet keeps shutting down while using it
SuzyQ
Sr. Leader
Sr. Leader

Mine has done the same thing from time to time.  Annoying and frustrating.

SOmetimes I figure it's because I have a few things too many open and the RAM just maxes out.  Other times I'm simply reading on the Kindle app with nothing else going on.  It simply shuts off, and I have to reboot.

I haven't yet figured out why it does this or how to "fix" it; I just take a deep breath and restart it.  I know that doesn't help you, just know you are not alone.

Re: My tablet keeps shutting down while using it
Jack3113
Member

Thanks. I was not sure if it was only myself or others had the same issue.

Re: My tablet keeps shutting down while using it
Nuke0955
Member

Thanks for the "vote of support", so-to-speak. My Ellipsis 10 began doing

it once in a blue moon; scrolling, opening an app, using the volume; but

now it's happening very frequently. In addition, it'll shut off while

restarting! And when that occurs, it often restarts by optimizing my 150

apps which takes about 20 minutes. I've tried using AVG to clear the cache

and then I manually restarted but to no avail.

Maybe we'll get it figured out before I use mine to kill flies with.

Re: My tablet keeps shutting down while using it
Jack3113
Member

That's exactly what mine is doing.

0 Likes
Re: My tablet keeps shutting down while using it
vzw_customer_support
Customer Support

Jack3113,

Oh gosh! I regret that your tablet keeps shutting off at random. This is definitely not the experience that we want to hear about. I appreciate the information that you’ve provided so far. I’m here to help make sure we resolve this once & for all. Are you using the provided functioning charger / cable in a known working outlet? Do you know if there is any soft of physical or liquid damage?

AliciaS_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: My tablet keeps shutting down while using it
Nuke0955
Member

I'm using the original OE charger and there is no physical or

moisture-related damage.  Other Ellipsis owners are having the same

problem. It shuts down randomly. I could be scrolling, raising or lowering

the volume, opening an app... anything. Also, sometimes when I restart it

it'll shut down during boot up and subsequent restart often results in the

message "optimizing applications" which can take 15-20 minutes before it's

usable again.

Rick [Removed]

personal information removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

Re: My tablet keeps shutting down while using it
Jack3113
Member

Its only 2 weeks old. No damage at all. I did a soft reboot and its working

fine at the moment.

On Apr 24, 2017 9:56 PM, "vzw_customer_support" <forums@verizonwireless.com>

0 Likes
Re: My tablet keeps shutting down while using it
Nuke0955
Member

After additional scrutiny, it appears my tablet will work fine while above 65% charge. Shortly after it drops below that (or almost immediately), it will begin to act up to the point of being near-useless due to the indiscriminate shutdowns.

0 Likes
Re: My tablet keeps shutting down while using it
ELIWEL64
Member

My husband and I are having the same problem with our tablets. They just randomly shut down, sometimes have to restart 4 or 5 times and also has to "optimize 150 apps" which in turn kills the battery.

I call Verizon and was told it was some of the apps I had downloaded and they were constantly running in the background, so I deleted said apps and it still does it. Then I was told "you get what you pay for" and that I needed to update to a more expensive tablet if I wanted better performance.

No, I want the one I bought to do what I bought it for, to play games and watch Netflix without shutting down every 5 minutes.