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Random shutdowns
CHRBRO52
Member

My Ellipse 10 tablet shutdowns randomly.  And by randomly, I mean exactly that. There is no pattern.

I know that this is a known issue and that nothing that Verizon suggests as a fix will work.  'Sending the tablet in' doesn't fix it. 'Factory reset' doesn't fix it. And on and on. But nothing fixes it.

I am a year into my contract, out of warranty. I have been a customer for many, many years (I started with a bag phone, so...) I want out of my contract; I want a different tablet.

So...what is your response, Verizon?

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Re: Random shutdowns
vzw_customer_support
Customer Support

CHRBRO52, it's disheartening to see that you're having trouble with your tablet randomly shutting down. From what you are requesting I feel like it is best to speak with you directly. Please respond to my private message. 

 

MarcusS_VZW

Follow us on Twitter @VZWSupport If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Random shutdowns
CHRBRO52
Member

I responded to your private message with the info you requested.  It is two days later and I have not heard anything from you or anyone else.

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Re: Random shutdowns
Ann154
Expert
Expert

The VZW rep might not have logged ibto their individual username on the community yet to see your reply.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Random shutdowns
CHRBRO52
Member

Well maybe some other VZW rep could address my question/problem.

As I mentioned I want OUT of my contract for the worthless, problematic Ellipse 10 tablet. No point in listing the problems since I am sure you are aware of the  many known problems with the device. The worst problem is the constant restarting. No pattern, no common factor, just random restarting every time I use it. Every time, every day.

I want a resolution.

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Re: Random shutdowns
Ann154
Expert
Expert

Visit a store or call customer service at 1-800-922-0204 to cancel the line.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Random shutdowns
CHRBRO52
Member

You must be kidding, right?

Is your answer to ''I want a working tablet" is "Cancel the line"?

Really?

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Re: Random shutdowns
Ann154
Expert
Expert

It's either that or you purchase a better quality tablet for full retail price. Cut your losses on a low end specification device and move on. Your options are limited once you are out of warranty.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Random shutdowns
vzw_customer_support
Customer Support

CHRBRO52-

Our apologies for the delay. I have sent you a private message. I will be off the next 3 days so If you can reply today, that will work best. If you need immediate assistance, we can be reached by dialing 1800-922-0204. I look forward to assisting you.

 

CarmenT_VZW

Follow us on Twitter @VZWSupport If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Random shutdowns
CHRBRO52
Member

Wow - I love that a Verizon customer rep called the Ellipse 10 a low-end device. Just... Wow.

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