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Software Updates
dcarnabu
Member

Has anyone updated the software on the Ellipsis 7. All get is "cannot connect to server".

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Re: Software Updates
vzw_customer_support
Customer Support

Hi Dcarnabu,


Software updates should improve the device! I apologize that this did not occur. What is the current software version on your Ellipsis? Are you connected to Wi-fi when you attempt to update the software? Click here for the update instructions http://vz.to/1qxehCh .

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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Re: Software Updates
dcarnabu
Member

I am currently running software version MV7B-31D41-422. I tried to connect to the server using wifi and get"cannot connect to server". I also tried it from the mobile network.

Thanks

Sent from my iPhone

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Re: Software Updates
carol_vzw
Verizon Employee

Hi dcarnabu

Your software (MV7B_31D41_422) is currently up to date. When you do need to update your software please turn off Wi-Fi and restart your device. The device should no longer show "cannot connect to server" and your device should update.

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