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Update Failed to load
RYANLAF40
Member

I have tried to update the software both on wifi and LTE but it keeps failing. I have doe the factory reset several times, and even tried in safe mode. I am getting very frustrated with this update. please help.

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Re: Update Failed to load
vzw_customer_support
Customer Support

RYANLAF40, we want to make sure that you are able to update your device to any available OS updates available. What is your device's current reported software version?

 

HarleyE_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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