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Verizon Ellipsis 7 Tablet and Verizon Tech support issues!!!! Save your money!!!
skish56
Member

Where to begin? I just want to thank Verizon for the $11 a month paperweight that they have me locked into a contract for. My wife and I had gotten a pair of these tablets for their Labor Day sale at the exact same time. I want to prefernce by saying that my wife's tablet works just fine with no issues. Me on the otherhand is a completely different story. After a month of use working just fine, starting in October, I had noticed that my tablet would work completely fine after powering up then after about 5 minutes the problems will start happening. The tablet cycles through full coverage, no coverage and coverage but with 2 bars. Which since then, I have done countless factory resets, changed out the sim card, sent it in twice and returned my tablet back to me and I am still having the same issues, and had 2 or 3 back office tech support tickets completed with no additional follow up from Verizon. The last time I sent the tablet in for them to look at it, I was very detailed as to everything that I had tried, including making sure the tablet software was the right version and everything. They still sent it back saying they found no issues. I couldnt tell you over the past 2 months since this issue has been coming up how many people in the technical support department I have talked with to troubleshoot. This company has horrible customer service!!!! Especially when I was told that the "Warehouse" where I was to send in my tablet to be looked at said they were to service the device for a turning on issue which wasn't the case at all. It really makes me wonder why they charge so much for their service. It isn't like they actually do anything when you have an issue. Just try to do more troubleshooting that doesn't work. They said they won't send me out a replacement tablet until I send the one I have in, I absolutely refuse to send it in because I have been told that twice and both times the "Wareshouse" sends me back the same tablet with a piece of paper saying they couldn't find anything wrong with it. I am so fed up with this company and their technical support department. I have previously heard how good Verizon customer service is, I will gladly hand them my tablet and tell them to deal with it and let me know if you want to stand by how good Verzion really is. After the headache that this has been over the last 2 months, I am ready to tell people don't bother going to Verizon, save your money and go elsewhere!!!!!!!!!!!!!!!!!!!!!!! They won't stand by what they sell nor do the right thing. This is not a company I want to do business with!!!!

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Re: Verizon Ellipsis 7 Tablet and Verizon Tech support issues!!!! Save your money!!!
dad_of_2
Sr. Member

$11 per month?? On More everything, Tablets are $10 each.

Did you put insurance on it? You could do an insurace claim. That way you would get a new or different one.  I have haven't had any issues with mine, so I am sad to hear it is not working our for you.

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Re: Verizon Ellipsis 7 Tablet and Verizon Tech support issues!!!! Save your money!!!
hanovergirl
Member

I have had issues with mine! I updated it and now it will not start. Because I have 8 months on my contract, I can't replace it, I can't replace it with the new tablet that I bought because it is still under contract.

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