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Verizon Ellipsis 8 Qtaqz3 Update Filez
njmcinty
Member

Hello,  

My Verizon Ellipsis 8 tablet stopped working following an update. The tablet will no longer power on past the Verizon logo screen. Is it possible to download the update files and apply them from external storage of ABD through the recovery menu? Otherwise, is it possible for me to download the Software Update Assistant (Quanta) utility for windows? I am unable to find the software anywhere. 

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Re: Verizon Ellipsis 8 Qtaqz3 Update Filez
vzw_customer_support
Customer Support

We're sorry to hear that you're experiencing this trouble with your device, njmcinty. We know having an unusable device can really create a problem. Have you already tried completing our Troubleshooting guide for your device?If  not, you can do that here: https://www.verizonwireless.com/support/verizon-ellipsis-8-troubleshooting If you've completed available troubleshooting, and the device is unable to power up, you'll likely need to reach support by telephone or in a store to look into options. Is your device still experiencing this problem? EricW_VZW

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Re: Verizon Ellipsis 8 Qtaqz3 Update Filez
njmcinty
Member

I've completed the troubleshooting with multiple agents on the digital chat. The problems persisted. To fix the problem, I will likely need the update files or access to the Software Update Assistant for Quanta devices. When I called a Verizon store, I was told a repair of the software could not be completed in the store 

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Re: Verizon Ellipsis 8 Qtaqz3 Update Filez
vzw_customer_support
Customer Support

Thanks for sharing that information with us, njmcinty. I understand you're unable to locate the Software Upgrade Assistant (Quanta). I've provided a link here: http://spr.ly/66041TGNm for the initial setup. If you need the repair assistance, it can be found here: http://spr.ly/66051TGNW After using Quanta, are you still experiencing issues with your tablet? Please advise of your results.

 

ChakiaH_VZW

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