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When I try to watch video I get sound and a purple screen, please help
SKalber71
Enthusiast - Level 2
‎01-07-2016 01:09 PM

When I try to watch embedded video I received  sound but the video is all purple. How can I fix this. Thanks in advance for any help.

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Re: When I try to watch video I get sound and a purple screen, please help
vzw_customer_support
Customer Service Rep
‎01-09-2016 01:19 PM

SKalber71,


Watching videos on a tablet is great and we want to make sure yours are working as they should. To be sure, does this happen with all videos or when accessing a specific app or website?


AdamG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: When I try to watch video I get sound and a purple screen, please help
SKalber71
Enthusiast - Level 2
‎01-09-2016 10:48 PM

It happens on more than one site.

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Re: When I try to watch video I get sound and a purple screen, please help
vzw_customer_support
Customer Service Rep
‎01-11-2016 11:03 PM

Let's work together to get this resolved. How are videos when you play them from your "videos" application or the Youtube App?
You mentioned multiple sites, do you mean all websites while in a web browser? Which browser are you using?

TylerK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: When I try to watch video I get sound and a purple screen, please help
SKalber71
Enthusiast - Level 2
‎01-12-2016 12:11 AM

I use chrome as my browser. I can watch video on YouTube the YouTube app. Some Web sites work for video, here is one that does not:SENECA NIAGARA CASINOS PRESENTS 60 YEARS OF AMERKS MEMORIES

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Re: When I try to watch video I get sound and a purple screen, please help
AuntBiz
Enthusiast - Level 2
‎01-13-2016 01:26 AM

I was hoping to see answer!  This happens to me on Facebook all the time!

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Re: When I try to watch video I get sound and a purple screen, please help
pmoments5
Newbie
‎01-14-2016 08:51 PM

I am having the same issue

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Re: When I try to watch video I get sound and a purple screen, please help
vzw_customer_support
Customer Service Rep
‎01-15-2016 01:39 AM

Thanks for providing those details. Would you say the more frequented sites tend to work more often? If you're finding specific sites that do not play video, that site may have a moble version that may help. Otherwise, if you can find something device specific that's experiencing issues, I believe the device is functioning properly and the website is just not completely compatible with your tablet.

TylerK_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!


v

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Re: When I try to watch video I get sound and a purple screen, please help
Edj59
Enthusiast - Level 2
‎02-07-2016 07:23 PM

What do you mean by that response, not compatible? I see the same problems that I have and no fixes!

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