Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
When I try to watch video I get sound and a purple screen, please help
SKalber71
Member

When I try to watch embedded video I received  sound but the video is all purple. How can I fix this. Thanks in advance for any help.

0 Likes
Re: When I try to watch video I get sound and a purple screen, please help
vzw_customer_support
Customer Support

SKalber71,


Watching videos on a tablet is great and we want to make sure yours are working as they should. To be sure, does this happen with all videos or when accessing a specific app or website?


AdamG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: When I try to watch video I get sound and a purple screen, please help
SKalber71
Member

It happens on more than one site.

0 Likes
Re: When I try to watch video I get sound and a purple screen, please help
vzw_customer_support
Customer Support

Let's work together to get this resolved. How are videos when you play them from your "videos" application or the Youtube App?
You mentioned multiple sites, do you mean all websites while in a web browser? Which browser are you using?

TylerK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: When I try to watch video I get sound and a purple screen, please help
SKalber71
Member

I use chrome as my browser. I can watch video on YouTube the YouTube app. Some Web sites work for video, here is one that does not:SENECA NIAGARA CASINOS PRESENTS 60 YEARS OF AMERKS MEMORIES

0 Likes
Re: When I try to watch video I get sound and a purple screen, please help
AuntBiz
Member

I was hoping to see answer!  This happens to me on Facebook all the time!

0 Likes
Re: When I try to watch video I get sound and a purple screen, please help
pmoments5
Member

I am having the same issue

0 Likes
Re: When I try to watch video I get sound and a purple screen, please help
vzw_customer_support
Customer Support

Thanks for providing those details. Would you say the more frequented sites tend to work more often? If you're finding specific sites that do not play video, that site may have a moble version that may help. Otherwise, if you can find something device specific that's experiencing issues, I believe the device is functioning properly and the website is just not completely compatible with your tablet.

TylerK_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!


v

Re: When I try to watch video I get sound and a purple screen, please help
Edj59
Member

What do you mean by that response, not compatible? I see the same problems that I have and no fixes!

0 Likes