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Why can I no longer connect to our home Wi-Fi?
Rozieee
Member

I love my tablet, but with the problems I have been having, I am thinking that it is time to buy a lap top!  It started with my having to reboot my tablet to connect to our home Wi-Fi.  I was thinking that maybe ti was just slow Time Warner internet.  I went to visit my daughter in NYC and had no issues with connecting to their Wi-Fi at all.  I took Amtrak home from NYC and couldn't connect to the Wi-Fi on board the train.  I came home and now I can not connect to our Wi-Fi at all.  I tried rebooting my tablet and still no connection. Anyone else have problems with their Wi-Fi?  What should I do?  We have only had the tablet for almost 6 months!

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Re: Why can I no longer connect to our home Wi-Fi?
vzw_customer_support
Customer Support

We want to keep you connected where you need it most, Rozieee! Have you tried forgetting the home WiFi network and connecting it again? Are other devices connecting fine to the network? Have you installed any apps of updates recently?

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Re: Why can I no longer connect to our home Wi-Fi?
csporz
Member

I was finally able to connect to our home wifi.  But, I couldn't connect to the Amtrak wifi at all.  I kept trying, rebooting, and had no luck for the 8 hour train ride.  I had connected in the past, but I couldn't on my last trip.  People around me were able to, but not me.  I was bummed!  Smiley Sad

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Re: Why can I no longer connect to our home Wi-Fi?
mama23dogs
Sr. Leader

Public wifi, like on the train, is usuall over loaded.  It might be a problem with the tablet, but it might be an overloaded wifi.

so how much is on your home wifi?

does it improve if you turn off a bunch of other devices?

the alternate reason is a fault with the wifi antenna in the tablet.

if it's under warranty, take it in for repair.

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Re: Why can I no longer connect to our home Wi-Fi?
Rozieee
Member

We have two phones and the tablet connected to our home wifi, we have Time Warner.  I don't think that is much.  It is working better now.  I thought that the train being overloaded might be the reason why I couldn't connect.  I had asked the conductor if there was an issue with it and he checked and said no.  He was connected, as were others around me.  Most were using their smart phones.  Since I had never had a problem connecting before, I didn't think I'd have an issue on this trip.  BUT, there were a lot more people on board.  My scheduled train was cancelled, so there were more passengers, and cars, than the usual on board!   It was annoying because I had to reschedule, AND be without a wifi connection!  I can only hope that the next time I take the train, that I can connect to their wifi.....and that my scheduled train won't be cancelled!!!!

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Re: Why can I no longer connect to our home Wi-Fi?
mama23dogs
Sr. Leader

Sounds like you self diagnosed...

glad it was a crowd issue, not the tablet.

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Re: Why can I no longer connect to our home Wi-Fi?
dilbertaz
Sr. Member

At home do any other devices have problems connecting to your wifi?  Are there many other wifi networks in the area/neighborhood?  You may want to install a wifi analyzer such as this one https://play.google.com/store/apps/details?id=com.farproc.wifi.analyzer

to see what other wifi networks are around and what channels they are using.  If you find your network overlapping with others that are also strong you may want to change the configuration to use another channel (recommend only 1,6,11 though anything else overlaps existing and causes problems with both surrounding networks).

If everything else connects with good signal and doesn't drop then this probably isn't a problem.

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Re: Why can I no longer connect to our home Wi-Fi?
Rozieee
Member

I think, hope, that we have the situation taken care of.  Everything in our home is working fine!  I can only hope that I will be able to connect on the train.  I now have a smart phone (as of two days ago), so if the phone works and the tablet doesn't, I will know that the wifi on the tablet is messed up.  If neither work, I will know it is Amtrak's wifi! 

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