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Why can't I download an app even though my device has enough space?
alexeizen
Member

My tablet states I have  3.95GB of available space. 95.67mb available app space. Why can't I download an app from the app store that is only 11.19mb? I keep getting an error that I don't have enough space.

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Re: Error when downloading app, should have plenty of space
vzw_customer_support
Customer Support
alexeize I have the same tablet myself and have had this happen. I was able to make more space on my...

BryanS_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Error when downloading app, should have plenty of space
JBugs
Member

Same here.... very frustrating

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Re: Error when downloading app, should have plenty of space
Draconas
Member

Also have the same issue.

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Re: Error when downloading app, should have plenty of space
Snn5
Sr. Leader

This might not pertain to this particular app but anytime you download an app or update, the internal memory must have basically a little over double the space of the file size since it has to download and overwrite the old version, be it an update to an app or an OS.

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Re: Error when downloading app, should have plenty of space
carol_vzw
Verizon Employee

Please check the software version on your Ellipsis 7 under Settings > About Tablet > SW Version.

If the current SW Version on your Ellipsis 7 tablet is:
MV7A_31D16_422  OR
MV7A_31D18_422  OR
MV7A_31D26_422

Please call our Customer Support at 1 (800) 837-4966, and they will support you through the update process. You will be required to ship your device for this software enhancement.


Later versions of Ellipsis 7 software enhance the available storage on the device.


Important Note: Memory Management

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Re: Error when downloading app, should have plenty of space
vzw_customer_support
Customer Support
alexeizen, let's make room for that new application. Try uninsalling any unwanted applications, pictures, videos, and media to free up memory space. Power your device off/on and then try to download the application again. Keep us posted.

LasinaH_VZW

Follow us on Twitter @VZWSupport


If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Error when downloading app, should have plenty of space
alexeizen
Member

Hi. I have uninstalled all unwanted apps, and do not have many left on my

tablet. I've also removed all pictures/videos etc. I did all of that before

posting for help. My tablet states I have 95 mb or so of app space

available and the app I'm trying to install is less than 12 mb.

On May 30, 2015 6:47 AM, "Verizon Wireless Customer Support" <

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Re: Error when downloading app, should have plenty of space
vzw_customer_support
Customer Support
alexeize I have the same tablet myself and have had this happen. I was able to make more space on my...

BryanS_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: Error when downloading app, should have plenty of space
alexeizen
Member

Hi and thank you very much! I did the "alternative reset" and that worked

perfect! And setting the tablet back up was really easy. Thanks again!!!

On Mon, Jun 1, 2015 at 8:20 AM, Verizon Wireless Customer Support <

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