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Why does my ellipsis reboot so often?
DinDin
Member

My Ellipsis reboots fairly often...today it rebooted 3 times in an hour...not overheating... So frustrated... Help!

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Re: Why does my ellipsis reboot so often?
vzw_customer_support
Customer Support

That would get my attention as well.  Lets see what's going on here.  Is this something that just started occurring?  To your knowledge has the phone had any physical damage or liquid exposure?
MatthewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why does my ellipsis reboot so often?
DinDin
Member

No damage or water exposure...it just started...seems to be working OK for the moment but would still like some tips in case it starts happening again, please.

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Re: Why does my ellipsis reboot so often?
vzw_customer_support
Customer Support
DinDin,

Keeping fingers crossed that everything remains ok on your tablet. Sometimes software/applications updating can effect the performance of a device. If it continues to reboot on its own, I would recommend making sure everything is backed up & saved and then do a factory reset. The links below will walk you through how to perform this:


Backup/Cloud: http://www.verizonwireless.com/support/how-to-use-verizon-cloud/


Factory Reset: http://www.verizonwireless.com/support/knowledge-base-129346/


Keep us posted on things or feel free to ask any other questions about this.


ChristinaM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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