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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Why is my Ellipsis 8 so slow lately?
dehrlich
Member

Hello,

I have had my Ellipsis 8 for about 2 weeks.  When I first got it - it would stream video and was fast...well faster. As prompted, I installed a system update on Sunday, (3 days ago). Now my Ellipsis 8 just crawls along. Video often digitizes or skips. Now, when I am watching my "Dish Anywhere" - what happens is I will be getting the audio - the sound; however, the video (picture) part 'freezes' -- like a 'still shot' while the audio is still going. I went through and cleared my cache on my Dish Everywhere app, then cleared all cache...

What could be the problem?  I have read and read...I do not see any other suggestions recently posted by others I could also try.  Anyone have any other suggestions? 

Thanks for any help. 

Debbie

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Re: Why is my Ellipsis 8 so slow lately?
vzw_customer_support
Customer Support

Hi Debbie. It must be so aggravating to have such slow speeds. I want to help you get your device’s performance back to where it was. I need to know more about the internet service provider you’re using. Is your device connected to the Verizon Wireless cellular network or to your own WiFi service provider?


DionM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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