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Why won't my device turn on?
muttlee
Member
‎11-06-2015 03:30 PM

My ellipsis 8 which is only 1 month old will not turn on. Any suggestions? Thank you

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Correct Answer! Jump to solution.
Re: ellipsis 8
John_Getzke
Leader
Leader
‎11-09-2015 01:29 PM

Call it into VZW for warranty support.  Have them send you a new device.

In the mean time test plugging in the charger from multiple outlets and charging cables.  Make sure its not a simple charging issue first.

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Correct Answer! Jump to solution.
Re: ellipsis 8
John_Getzke
Leader
Leader
‎11-09-2015 01:29 PM

Call it into VZW for warranty support.  Have them send you a new device.

In the mean time test plugging in the charger from multiple outlets and charging cables.  Make sure its not a simple charging issue first.

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