Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Wi-Fi connectivity problem
Johnnyc2192
Member

My ellipsis 8 will show that it is connected to the internet. Strong signal etc . Try going to a web page it saysthattheteis a connectivity issue. What is going on! I want a different brand or take this one back and release me from the agreement.

This used almost 10 gig last month I never use that much because I could not get onto the internet with this I have tried everything and anything what can you for me?

Message was edited by: john

0 Likes
Re: Wi-Fi connectivity problem
vzw_customer_support
Customer Support

Having a good connection is crucial, Johnnyc2192. Let’s check into this and make sure you have a strong consistent signal. How long has this been an issue? Are you connected to wifi or Verizon data? Does this happen on all sites?


DanielleR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Wi-Fi connectivity problem
MANFREDL79
Member

My Ellipsis 8 shows that I am connected to the internet but when I attempt to go on any site the message is that I am not connected.  I attempted another internet connection where both my phone & computer are connected and I receive the message "authentification problem."  What to do? 

0 Likes
Re: Wi-Fi connectivity problem
vzw_customer_support
Customer Support

Manfredl79, I am sorry to hear you are experiencing difficulties with connecting to the internet on your Ellipsis 8. We are more than happy to assist in troubleshooting your connection concerns. When did you start experiencing difficulties with connecting to the internet? What zip code are you in? Where there any recent changes made to your tablet when this started? 

 

 

 

Thank You,

MichelleS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes